This Unit helps the participants to overcome any fears that they may have about making business calls in English. It will build their confidence through a series of short telephone exchanges that deal with different functional areas. Participants learn how to structure phone calls to ensure that when they answer the phone, they understand what they need to achieve and how to do it.
This Unit builds on the skills and language that the participants met in Telephoning I and gives further listening, speaking, reading and writing practices.
This Unit gives the participants an insight into the language and cross-cultural issues relating to the three key stages of teamwork: setting up, operation and evaluation. There is a video relating to each of the three stages in three separate meetings: an initial briefing meeting: an interim review, and the final meeting.
This Unit gives the participants an insight into the language and cross-cultural issues relating to three key areas of social English: holding a conversation, leading a conversation and encouraging conversation. The participants are also introduced to a very useful technique which will help the participants to lead conversations and avoid unpleasant silences when they are with business associates.
This Unit gives the participants an insight into the functional areas, language and cross-cultural issues relating to giving business presentations in English. The tasks analyze the basic structure of a presentation and provide language practices for each stage. The participants also learn useful structures for moving through the stages of a business presentation. By the end of the Unit, the participants should feel more confident about giving a simple business presentation in English.
This Unit gives the participants practice in the language skills and functions necessary to handle customer complaints successfully for customer satisfaction.
This Unit gives the participants an insight into the functional areas and language and cross-cultural issues relating to negotiating business in English.
This Unit gives the participants an insight into the functional areas and language and cross-cultural issues relating to managing change in an organisation.
This Unit is designed to explain the common structure of business writings which enable participants to engage in their own writing relating to their own area of work.
Note: Direct English Business English comes with a learning pack that consists of Course Book, Workbook, PC Video Disc and Audio CDs. Learners are also provided with online learning support materials that are made available through “Direct English Interactive”.
Students/clients are required to sit for Direct English Placement Test prior to enrolling in this course. The English proficiency of the students/clients must be at least at A2/B1 CEFR Level.
|Duration||8 weeks (4 hours per week)|
|Contact Hours||32 hours|
|Prerequisite||Direct English Placement Test – Level 3 and Above A2/B1 CEFR Level|
|Intake||Jan, Mar, May, Jul, Sept, Nov|